Last Updated: [20/07/2023]
Thank you for choosing 6ixza, an online learning system designed to provide a platform for education, courses, and learning resources. This Refund Policy ("Policy") outlines our guidelines and procedures regarding refunds for course fees. By accessing or using the 6ixza website and its services ("Platform"), you agree to adhere to this Policy. If you do not agree with this Policy, please do not use the Platform.
1. Course Fees and Refund Eligibility:
- Course fees are collected when you enroll in a paid course on the 6ixza Platform.
- Refund eligibility varies depending on the type of course and the time elapsed since the purchase.
2. Full Refunds:
- You may be eligible for a full refund if you request a refund within [number] days from the date of purchase, provided you have not accessed or completed more than [percentage]% of the course content.
3. Partial Refunds:
- Partial refunds may be available if you have accessed or completed more than [percentage]% of the course content but still wish to request a refund. The refund amount will be prorated based on the course content accessed or completed.
4. Non-Refundable Circumstances:
- In certain circumstances, refunds may not be granted, including but not limited to:
- Courses that have been fully completed.
- Courses that were purchased using promotional discounts or special offers.
- Courses where a certificate of completion has been issued.
5. Refund Process:
- To request a refund, please contact our customer support team at [email address] with your refund request and relevant details.
- Refunds will be processed within [number] business days of approval.
6. Payment Method for Refunds:
- Refunds will be issued using the original payment method used for the course purchase.
- If the original payment method is no longer valid, alternative arrangements may be made at our discretion.
7. Contact Us:
- If you have any questions or concerns about this Refund Policy or the refund process, please contact us at [firstname.lastname@example.org].
By accessing or using the 6ixza Platform, you acknowledge and agree to the terms outlined in this Refund Policy. We value your commitment to learning and strive to provide a fair and transparent refund process.